Frequently Asked Questions

We are open Monday through Friday from 8:00 am until 5:00 pm at our headquarters and district offices.

What payment options are offered to NTEPA members?

In addition to making payment at one of our convenient locations, we offer night deposit for payment of electric bills outside of normal office hours. We also accept payment by using bank draft. For a small fee we offer payment by credit card  using this website (click here) or call toll free 1-866-818-6725 

When does the NTEPA Board of Directors meet?

The regular meeting of the Board of Directors is normally held on the fourth Tuesday of month at the Houston Operations Center. The NTEPA Annual Meeting is held on the fourth Monday in April of each year and is held on a rotating basis at Houston, Calhoun City, and Eupora.

Who should I call if my lights go out?

CLICK HERE for a list of emergency numbers that can be called in case of power outage.

If you are unsure which service area you are in, just call one of the numbers and report your outage. We will handle it from there. Please print out the page with emergency numbers and post it where you can easily find it in case of a power outage.